Casino Click Responsible Social Gameplay Policy

Casino Click is dedicated to safeguarding our community and promoting responsible social gameplay as part of our overarching customer care and social responsibility. Together with our players, it is our mutual commitment to maintain an enjoyable and controlled gaming experience on our platform.

We provide various measures and support designed to help you manage your gaming responsibly. Casino Click also reserves the right to implement these measures at our sole discretion if necessary.

1. Introduction

This Responsible Social Gameplay Policy (RSG Policy) outlines the array of controls, resources, and information available to our registered players to help manage their gaming activities. It integrates fully with Casino Click's Terms and Conditions, and any terms defined there retain their meaning here.

We reserve the right to update this policy as necessary, with all amendments taking immediate effect once published on our platform. Should there be any changes to this policy that could potentially limit your existing rights or adversely affect you, we will notify you during your next visit to the platform. You will need to accept these changes to continue playing. If you do not agree with the revised policy, you must cease using the platform.

2. Responsible Social Gameplay Program

The RSG Program at Casino Click aims to empower customers with the necessary tools, information, and support to:

• Make well-informed gaming decisions.
• Prevent problematic gameplay.

This program supports players through every stage of their interaction with our platform, from registration to gameplay, by providing educational content, control tools, and access to professional help if needed. It is designed to foster a fun and financially manageable gaming environment, recognizing that the ultimate decision to play is personal.

While we do not offer counseling or monitor individual behavior, our well-trained staff are equipped to inform and support players in managing their gameplay responsibly.

3. Control Tools for Responsible Gameplay

Account Reminders: View your complete gameplay history over the lifetime of your account Game and Transaction History: Access the outcomes of each game and transaction details over the lifetime of your account through your account settings. Limit Settings: If you wish to set custom spending limits on your account, please contact our support team. You can set daily, weekly, or monthly restrictions to help manage your gameplay.

4. Access Control Tools

The access control tools described below are available if your gameplay may have become, or is at risk of becoming, problematic (see "Problematic Gameplay Indicators" in section 6.4). Taking a Break: If you wish to temporarily suspend your Customer Account, you may initiate a cooling-off period or self-exclusion suspension. The cool-off feature will temporarily deactivate your account without permanently deleting it. During this period, you will not receive any messages and will be unable to access the site. You can choose the length of the cool-off period and set it for an extended duration.

Permanent Closure: If you wish to close your account, you must contact customer support via Live Chat, email, or phone. Please be aware that permanently closing your Customer Account will result in the forfeiture of all access to and rights to use or benefit from any Virtual Currency associated with your account.

5. Self-assessment and Help Organizations

We encourage players who feel their or someone else's gaming might be becoming problematic to utilize self-assessment tools available here.

We also encourage players who might have a negative impact of gameplay on their mental health, finances, or interpersonal relationships to reach out to external support groups such as:

• Gaming Addicts Anonymous (GAA) — a community of individuals who offer mutual support to recover from the challenges associated with compulsive gaming.
• Financial Counseling Association of America (FCAA) — an organization of different financial counseling agencies that provide a range of services, including financial advice and debt management programs for repaying unsecured debts
• National Foundation for Credit Counseling (NFCC) — one of the most established networks of non-profit financial counseling organizations, dedicated to helping individuals overcome their debt and approach their financial future with optimism.
• Please be aware that these organizations operate independently and are not connected to Casino Click. They do not offer customer support or handle disputes for us. If you need to discuss any issues or concerns related to your account, please contact us directly via Live Chat, email, or phone.

6. Educational Information

6.1. Principles of Gameplay

• Randomness — Outcomes of game rounds are entirely random, unaffected by previous or future plays, and cannot be predicted.
• Return to Player (RTP) — RTP represents the average payout over the lifespan of a slot-type game. For example, if a slot has an 5% house advantage, the RTP would be 95%.
• House Advantage — All casino games are designed with an inherent edge that benefits the operator.

6.2. Common Misconceptions

• "I will win" — Winning cannot be anticipated as all results are determined by chance.
• "I have lucky charms and rituals that help me win" — Despite being fun, these do not influence the outcome of the game.
• "Playing longer increases my chances of winning" — The duration of play does not affect the likelihood of winning.
• "The games are rigged" — The Random Number Generator (RNG) used in the Casino Click games is independently certified by iTechLabs and Gaming Associates to ensure fairness and randomness, passing stringent Marsaglia's statistical tests.

6.3. Tips for Safe Gaming

• Avoid playing while emotionally distressed or intoxicated;
• Take regular breaks to manage playing time effectively;
• Do not treat gaming as a source of income or a solution to problems;
• Only play with money you can afford to lose;
• Set a budget and time limits before playing;
• Ensure you understand how games work, and remember that all outcomes are random;
• Do not allow gaming to interfere with your work, relationships, or health.

6.4. Problematic Gameplay Indicators

Financial signs:

• Inability to pay bills
• Borrowing money for basic needs
• Facing eviction or repossession of property

Family and social signs:

• Strained home life
• Neglecting family events
• Withdrawal from relationships

Work-related signs:

• Decreased productivity
• Missing work
• Job loss

Health issue:

• Anxiety, depression, or isolation
• Increased stress

Behavioral signs:

• Spending beyond means
• Gaming to escape life stresses
• Lying about gaming habits
• Prioritizing gaming over personal and professional responsibilities
• Engaging in dishonest behavior to support gaming
• Depressive feelings during or after the gameplay.

7. Player Protection Policies

7.1 Protection of Vulnerable Players

We are committed to the protection of vulnerable players, ensuring all players make informed decisions free from impairment or undue influence. We advise against using Casino Click if you:

• Are receiving treatment for or recovering from an addiction or dependency;
• Are under the influence of alcohol or any other substance;
• Are facing financial hardships or undergoing a traumatic life event;
• Lack a clear understanding of how to play the games;
• Have mental health issues, cognitive impairments, or brain injuries.

7.2. Protection of Minors

Our platform enforces strict age verification and recommends parental control measures to prevent underage access. If you share your devices like mobile phones, tablets, laptops, or computers with minors who are legally too young for online social gaming, we strongly suggest using parental control software to restrict their access to our platform. Recommended services include:

• Netnanny.com — a filtering software that shields children from inappropriate online content.
• Cybersitter.com — a software that enables parents to customize and block access to undesirable websites.

This comprehensive policy is designed to ensure that your experience on Casino Click remains both enjoyable and safe, highlighting our commitment to responsible gaming and player protection.