Terms and Conditions | Casino Click

Casino Click Terms

1. Preamble

1.1 Subject

You and Casino Click (hereinafter "we" or "us") agree to the legally enforceable terms outlined in this agreement. These agreements apply to all the Games and the Platform regardless of the type of electronic device you use (web, mobile, tablet, etc.).

1.2 Waiver Notice

A provision in these conditions waives your ability to file a class action lawsuit and mandates individual arbitration for any disagreements you may have with us in the past, present, or future. You may choose to withdraw within a certain amount of time (see Clause 25 for further information).

1.3 Acceptance

Before declaring your agreement of these terms and conditions, carefully read them. You attest to having read and accepted these conditions by clicking the acceptance box while registering, playing the Games, or making a customer account. Our Responsible Social Gameplay Policy, Privacy Policy, Sweeps Rules, Customer Acceptance Policy, and any other promotion or game-specific conditions that apply to your participation are all included into this agreement and cannot be separated from it.

1.4 Disqualification

Installing, utilizing the Platform, or engaging in any Game is forbidden if you disagree with any of the terms, conditions, policies, or guidelines connected hereto.

1.5 Non-Monetary Gaming

There is no real money gambling available on the Games and Platform, and using real money to play is not necessary.

1.6 Admission

The sweepstakes is open only to participants who live in the United States (excluding Idaho, Michigan, Nevada, Kentucky, and Washington). To verify your eligibility, please refer to the Sweeps Rules.

1.7 Redemption

To redeem rewards, go to the Coin Store and click the "Prize Redemption" option.

2. Interpretations

This section clarifies key terms used throughout the agreement.

Account: A profile created by a User for participation.
Casino Click: Refers to the platform.
Collective Arbitration: Refers to lawsuits filed as a group rather than individually.
Content: All elements displayed within Casino Click, including text, graphics, sounds, and virtual currencies.
Excluded Territories: Specific locations where participation is restricted, as specified in the Preamble of these Terms.
Fraudulent Conduct: Any actions that violate the terms of service.
Game: Any interactive activity offered on the platform, playable in standard or promotional mode.
Inactive Account: An account with no activity for over a year.
Merchandise: Physical prizes awarded by Casino Click.
Participation: Any use of Casino Click's features, including playing games.
Payment Administration Agent: The service provided through any related body corporate, affiliate, or third party we appoint to act as our agent.
Payment Medium: The method used to purchase Gold Coins (credit card, online wallet, etc.).
Payment Processor: A third-party service handling transactions for Gold Coin purchases.
Platform: Services offered through any URL or mobile application are branded as Casino Click or its affiliated resources. This includes the website, as well as all of its subdomains, subpages, and successor sites, and all of the games, features, tools, and services that are accessible there.
Prize: Rewards with tangible value redeemable through promotional gameplay (Sweeps Coins).
Promotional Play: Using Sweeps Coins to participate in sweepstakes. (Sweeps Coins cannot be purchased)
Standard Play: Using Gold Coins (virtual currency) in games, with no prize opportunities. (Gold Coins can be purchased)
Sweeps Coins: Virtual entries for Promotional Play, obtainable for free or through promotional offers.
Free Spins: A gift that may be granted alongside Gold Coins. Free Spins can only be used in Promotional Play mode and are not redeemable for cash. They are intended solely for entertainment purposes and are subject to Casino Click's promotional terms and conditions
Terms: This agreement, subject to change.
Third-Party Website: Websites not controlled or operated by Casino Click.
User: Anyone using the platform, regardless of registration status (‘you’, ‘your’).
User Support: The team responsible for addressing player inquiries.

3. Operator

3.1.Platform and Payment Processing

Casino Click is an online social gaming platform. All payments are processed by us or on our behalf by designated payment processors.

3.2. Prize Fund Segregation

Funds equivalent to the total value of unclaimed prizes from registered customers are held by Casino Click in separate accounts distinct from their business accounts. While these measures aim to safeguard prize funds, it's important to understand that, in the unlikely event of insolvency, there is no absolute guarantee that unclaimed prizes will be distributed.

4. User Membership & Obligations

4.1 Eligibility Criteria

To participate:

You must be above 18 (or the legal age in your jurisdiction) and legally allowed to play the Games.
You cannot reside in or access the Platform from Excluded Territories during Standard Play and Promotional Play.
You participate for personal entertainment only, not commercially.
You participate on your own behalf, not someone else's.
All information you provide must be accurate and updated promptly.
You use legal funds to purchase Gold Coins (no ill-gotten gains).
You purchase Gold Coins from a personal account, not a business one.
You avoid any fraudulent activity or use of unauthorized software/hardware during gameplay.
You use a valid payment method to purchase Gold Coins.
You cannot sell or trade Casino Click merchandise for value.

4.2 Player Responsibility and Disqualification:

It's your responsibility to ensure participation is legal in your jurisdiction. Any attempt to circumvent restrictions (using VPNs, proxies, false information, playing from excluded territories, or through a third party from an excluded territory) is a violation of these Terms and Conditions and potentially fraud. Such violations may lead to disqualification and possible legal action.

4.3 Users Ineligible Regardless of Location

Employees of Casino Click, its affiliates, subsidiaries, advertising agencies, or anyone involved in the Games' design, production, execution, or distribution, along with their immediate family and household members, are not eligible to participate.

5. Authorization

5.1 Limited Permission for Use:

Upon your agreement and continued compliance with these Terms and Conditions, Casino Click grants you restricted authorization to access and utilize the Platform and its Content. This authorization is for your personal amusement only, and it's:

Personal: Limited to your individual use.
Non-Exclusive: Others may also receive permission.
Non-Transferable: You cannot grant access to others.
Non-Sublicensable: You cannot grant sub-permissions.
Revocable: Casino Click retains the right to withdraw permission.
Limited to Supported Devices: Access is restricted to compatible web browsers and mobile devices.

5.2 Ownership

These Terms and Conditions do not grant you any ownership rights to the Platform or its Content.

5.3 Compliance

You acknowledge that your access to the Platform is contingent upon your agreement with these Terms and Conditions. Any violation or disagreement may result in immediate termination of your access to the Platform, including the Games and Content.

5.4 Geographical Restrictions

If the Platform or any Game is deemed illegal in your location, you are not granted permission to access it. You are obligated to refrain from accessing such restricted elements.

6. User Accounts

6.1 Single Account

Only one Casino Click account, whether it is active or not, is permitted. Attempting to create more than one will result in the suspension or termination of each account, potentially the repercussions mentioned in section 22. Make contact with Customer Support instead of creating a new account if you need to amend your address, email, or last name.

6.2 Maintaining Up-to-Date and Precise Data

Reliable information is crucial. If anything changes, use the Platform's Support means to update your information (address, email, and phone number). Your government ID and your registered name must match.

6.3 Account Security

When registering, you select a password (unless you're using a Facebook login). It is your duty to ensure that your payment methods and login credentials are safe and unreadable by third parties. Any illegal use of your account, including usage by minors (which is strictly prohibited), is entirely your responsibility. Keep your password and account informationprivate. Contact us right away if you believe there has been a security compromise. It is entirely your responsibility to keep your password private and to monitor any activity on your account, including transactions made without authorization.

6.4 Account Transfers

It is strictly prohibited to transfer Gold or Sweeps Coins between accounts, users, or to accept them from third parties. Any attempt to break these guidelines will result in the immediate cancellation of your account, without affecting any further action we may take.

6.5 Inactive Accounts

We reserve the right to terminate accounts deemed inactive.

6.6 User-Initiated Account Termination

You can request the closure of your account at any time by contacting us via email, live chat or phone. You will lose access to and ownership of any Gold Coins, Sweeps Coins, and unredeemed prizes linked to your account if you close it.

6.7 Responsible Gaming Termination

If you have reasons to believe your User experience goes against responsible practices, you may initiate Responsible Gaming Termination. In your closure request, please specify if the reason for the termination of your account. Details can be found under the Responsible Social Gaming Policy.

6.8 Account Restoration

You can get in touch with Customer Support and ask to reactivate your account. Our staff review every request in accordance with stringent client protection protocols.

6.9 Exclusive Account Control Rights

At our sole discretion, we have the right to restrict, suspend, close, or deny opening an account. The penalties specified in section 22 will apply in the event that an account is closed under section 22.1 of these Terms. Your right to redeem prizes will be honored in the event of closure for other reasons, but you will no longer be able to utilize or get access to Gold Coins or Sweeps Coins.

7. Play Tokens

This section outlines the rules and regulations governing your Casino Click gaming experience in the context of play token transactions.

7.1 Game Rules and Responsibilities

Individual games may have specific rules accessible within the platform. It's your responsibility to review these rules before playing any game.

7.2 Gold Coin Purchases

You must be the legal owner of the payment method used for Gold Coin purchases. Discrepancies between your account name and payment method name may result in account suspension. Contact support for verification details if this occurs. Note that we reserve the right to request verification documents for payment methods. By accepting these terms, you authorize storage of your payment information for future purchases. Payment processing begins upon clicking the "PAY NOW" button. All Gold Coin purchases are final and non-refundable. Report billing issues within 30 days of purchase.

7.3 Gold Coin and Sweeps Coin Balances

Participation in games requires sufficient Gold Coins or Sweeps Coins (depending on the game). Gold Coins can be purchased using the corresponding option in the Coin Shop. Users may select one of the offered Coin Packs and purchase them using a payment method of choice. Gold Coins will be accrued to your account immediately after the transaction is completed. Gold Coin purchases are intended for Standard Play and are non-refundable . You cannot withdraw funds used for Gold Coin purchases. Gold Coins have no real-world monetary value. Submitted and accepted Gold Coins or Sweeps Coins cannot be changed, withdrawn, or canceled.

7.4 Account Suspension and Payment Reversals

Reversed, charged-back, or returned purchases will result in account suspension. The purchase amount becomes a debt owed to Casino Click. Payment via an alternative method is required for immediate account reinstatement. Winnings and redemption requests will be deemed void until payment is received.

7.5 Sweeps Coin Requirements

As defined in the Sweeps Rules, Sweeps Coins may require one or more plays before becoming eligible for prize redemption. At our discretion, Sweeps Coins may require a specific number of plays in designated Promotional Play Games before becoming eligible for redemption.

7.6 Void Games

If we think there was a mistake, error, or technical issue affecting payouts, odds, or software, we retain the right to cancel participation in the game, in whole or in part.

7.7 Ultimate Outcomes

The server software result is regarded as final and official in the event that there are differences between the results seen on your device and the results provided by Casino Click.

8. Promotions

8.1 Understanding the Rules

These Terms, the Sweeps Rules, and any additional rules announced with the relevant promotion will apply to all promotions offered by Casino Click, including bonuses, contests, special offers, and games played utilizing promotional features. If there is a conflict between these general terms and terms unique to the promotion, the promotion-specific terms will apply. Without giving previous notice, Casino Click retains the complete right to alter or remove promotional offers (including their availability) at any moment.

8.2 Fair Play and Abuse

Casino Click retains the sole right to withhold, deny, or cancel any benefit, bonus, or prize related to a promotion if it reasonably believes a registered customer is abusing it (including but not limited to fraudulent behavior) to obtain an unfair advantage for themselves or others.

8.3 Content Usage

Entering a promotion, contest, or competition gives Casino Click permission to use any content you submit or publish in any way it sees fit, without giving you credit as the creator. This license is irrevocable, perpetual, global, non-exclusive, and royalty-free.

9. Rewards

This section outlines the process and policies governing prize redemption at Casino Click.

9.1 Redemption Methods

Direct Bank Transfer: If you select this option, your winnings will be transferred to the bank account linked to your profile. We may require that the same account used for any prior deposits be used for redemptions. If unavailable, an alternative account you designate may be used, provided it is legally yours. We reserve the right to choose a specific method at our discretion.
Crypto Transfer: When opting for a crypto payout, the payment will be sent to the designated cryptocurrency wallet address. If no wallet is provided or the one provided is invalid, we may request you to update the information. We reserve the right to process payouts using an alternative method at our discretion if needed.

9.2 Limits and Fees

We set a minimum redemption amount of $100. While Casino Click does not charge any transaction fees, payment administration agents may do so when processing prize redemptions.

The daily redemption limit shall not exceed $2500 for bank transfers and $5000 for crypto transfers. However, Users may be individually granted more flexible redemption limits based on their activity and membership duration.

In New York and Florida, regardless of any individual flexibility, the maximum redemption value of a Sweeps Coins prize won via participation in the Sweepstakes is $5,000 per day. Any redemption of a prize valued in excess of $5,000 will not be allocated or paid.

9.3 Your Responsibility and Accuracy

You are responsible for ensuring your bank account accepts payments from us for cash redemptions. Similarly, if opting for cryptocurrency redemptions, it is your responsibility to provide a valid and accurate wallet address. We are not liable for any delays or lost payments resulting from incorrect or invalid wallet details.

9.4 Payment Restrictions

We will not send payments to accounts that do not match your verified name or are not legally owned by you. Cash prizes won't be sent to:

Joint accounts where a joint owner is a minor.
Custodial accounts.
Accounts held in trust for a third party.

You are responsible for the accuracy of financial institution details provided for cash redemptions. Incorrect details won't result in a refund.

9.5 Consequences of Inaccurate Information

You may be required to provide a new bank account or cryptocurrency wallet for payment delays due to inaccurate information. We may void prizes if you fail to provide a valid alternative account or crypto wallet within 60 days.

9.6 Currency

All Gold Coin purchases and bank transfers use USD. Ensure your bank account accepts USD transactions, and if you opt for cryptocurrency payouts, ensure your wallet is capable of accepting the specified cryptocurrency. You are solely responsible for any foreign exchange fees or costs associated with prize payments.

9.7 Processing Times and Frequency

We process redemption requests in the order received, aiming for swift processing. Cash redemptions may take up to 10 business days to reach your account, while crypto redemptions are typically processed within 24-48 hours (business days only) but may take longer, depending on network congestion and wallet verification. Delays due to verification are possible. High-value prizes may have longer processing times due to security checks and may be paid in installments. We reserve the right to reject redemptions exceeding limits or allocate prizes in smaller increments over time.

9.8 Payment Administration Agents

We may appoint agents to handle payments on our behalf. These agents have the same rights as us under these Terms. We are not liable for any loss or damage resulting from the agent's negligence or actions exceeding our authorization.

9.9 Expiry and Forfeiture

Sweeps Coins expire after 60 days of your last login and may be forfeited upon account closure. If you refuse cash payments to your nominated account twice within 3 months, we may suspend your account for investigation to ensure the platform is not being used for money laundering and/or any other fraudulent purposes.

9.10 Account Details & Related Malfunctions

Payment details for prize redemption can only be updated while logged into your account during the redemption process. We can only help you with updating your account details if you request it using an active Casino Click account. Any Gold Coins or Sweeps Coins mistakenly added to your account due to technical or human error remain our property and will be deducted. If you receive a mistaken prize redemption, the amount is considered a debt owed to us. You are obligated to notify Customer Support in case of such an error.

10. User Authentication

10.1 Security and Verification

We reserve the right to conduct various verification checks to ensure responsible gameplay and compliance with regulations. These checks may include, but are not limited to, identity verification, creditworthiness checks, and anti-financial crime screenings. Your cooperation with these checks is mandatory. Using the data you supply, we could use outside verification services to run extra identification and other verification checks on every customer.

10.2 Verification and Account Status

Your prize redemption requests may be delayed until all required verification processes are satisfactorily completed, and we have the right to limit or terminate your account access.

10.3 Extra Verification Steps for Larger Prizes

If the total or individual prize redemptions exceed a particular limit ($2,500 or its equivalent), additional verification steps could be needed. Providing evidence of identity (a photo ID), proof of address (a utility bill), or information about the source of cash (a payslip or bank statement) may be required for this.

10.4 Failure to Provide Documentation

We reserve the right to terminate or restrict your account and to revoke any related prize redemption rights if you do not submit the necessary paperwork within 30 days of our first request.

10.5 Redemption from Suspended or Terminated Accounts

Please contact Customer Support with any questions you may have regarding prize redemption from suspended or terminated accounts. Getting in touch with Support doesn't ensure that the account can be recovered or that awards may be redeemed. Please refer to other sections of these terms and conditions for information on your rights in such circumstances.

11.1 Commitment to Responsible Play:

In order to promote healthy play habits, Casino Click strongly encourages all players to make use of the different features that are available and to play responsibly using fair judgment.

11.2 Account Management and Limits

You are free to permanently terminate your account, self-exclude, or take breaks at any time. Self-exclusion can be initiated directly through your profile settings. For account termination, please contact our 24/7 customer support team for assistance.

11.3 Limitations of Enforcement:

We cannot take responsibility or accountability if you choose to play on the Platform or use various exploits to get around our rules, even though Casino Click puts a lot of work into enforcing responsible gameplay regulations. This covers circumstances that may make enforcement more difficult and are beyond of our reasonable control.

12. Prohibited User Activity

12.1 Maintaining a Secure Environment

You agree to refrain from any actions that could compromise the security of the Platform or Games. This includes, but is not limited to:

Unauthorized Access: Employing unauthorized methods like password mining or phishing to gain access to the Platform or Games.
Tampering: Attempting to modify, disassemble, or reverse-engineer any part of the Platform or Games.
Harmful Code: Knowingly introducing viruses, malware, or other malicious programs.
Exploiting Vulnerabilities: Bypassing the Platform's design to access information not intended for public viewing.

12.2 Responsible Use

Only authorized use is permitted on the Platform. It is not allowed to be used for any illegal or fraudulent purposes, including money laundering. To stop such things, we keep a close eye on all transactions.

12.3 Consequences

We may immediately suspend your access and terminate your account if we detect fraudulent, illegal, or inappropriate conduct, including money laundering or breaches of these Terms. Purchases of Gold Coins, as well as any awarded free Sweeps Coins, free spins, or other rewards, will not be reimbursed or returned in such circumstances. In addition, we could provide pertinent data to credit card firms, banks, authorities, and other internet businesses. You must provide complete cooperation for any investigations we carry out.

12.4 Reporting Suspicious Activity

Please report any suspected illegal, fraudulent, or violation of these terms behavior by another player right away via the channels specified in our Customer Complaints system.

13. Intellectual Property Rights

13.1 Platform and Content Ownership

The user interface, platform, graphics, and software that you are accessing are either owned or licensed to Casino Click and its affiliates. Laws pertaining to intellectual property safeguard these components. You may only use this for personal, recreational reasons, and you have to abide by all laws and guidelines (such as these Terms and the Sweeps Rules). By playing the Games and using the Platform, you accept that Casino Click is the owner or authorized licensee of any intellectual property connected with any Content and that you are not granting yourself any ownership rights to the Games, Content, or Platform itself.

13.2 User-Generated Content License

You give us the right to use information, pictures, videos, messages, comments, music, profiles, and other content on any website or social media page under the control of Casino Click in any manner we see appropriate, without restriction or liability.

13.3 Trademark and Copyright Recognition

All trademarks and logos that are shown on the Games and Platform are the property of their respective owners and are shielded from infringement by copyright and trademark laws. It is forbidden for you to duplicate, alter, or remove any copyright or trademark notices from the Content.

14. External Links & Content

This section outlines the relationship between Casino Click and external websites, links, and games. The information below clarifies your interaction with external entities and emphasizes that Casino Click is not liable for its actions or content.

14.1 Third-Party Sites

You understand that no external website ("Third-Party Website") is accurate, functional, or maintained by Casino Click. Be wary of possible fake websites that may be offering unapproved Sweeps Coins or Gold Coins in order to obtain personal data. These kinds of offers are not approved by Casino Click.

14.2 External Links

There is no implied support or relationship between Casino Click and links to third-party websites. The same is true for any products or services that such websites provide. The terms and conditions of the social networking sites (such as Facebook and Twitter) that are linked to from our platform are applicable. You pledge not to use social media to spread inaccurate, misleading, or defamatory information about us. On these platforms, user-generated material is not our responsibility.

15. Warranties & Malfunctions

15.1 Warranty Disclaimer

The platform known as Casino Click (the "Platform") is provided "as is." We make no explicit or implied guarantees to the extent permitted by law regarding its quality, purpose, completeness, or accuracy (including the Games and Content).

15.2 Malfunctions

Any technical or external disturbances that affect gaming, such as subjective slowness, server problems, or outages, are not the responsibility of Casino Click. Additionally, attempts to engage through unapproved means are not covered by us.

15.3 Damages Disclaimer

Regarding losses or damages purportedly resulting from the Platform or its Content, Casino Click disclaims any liability. This covers but is not restricted to, mishandling by third parties, content mistakes or omissions, communication breakdowns, delays, disruptions, and data loss or corruption. In the event of a platform malfunction, all gameplay outcomes become void.

15.4 Game Recovery

Casino Click shall use reasonable efforts to credit your account with the utilized Gold Coins or Sweeps Coins (as applicable) in the event that a game launches but fails owing to a system malfunction. To fix such errors, we have the right to modify player balances and account information.

15.5 Game Removal

Any game on the Platform may be removed at any moment by Casino Click. Games with inconsistent behavior impacting coin balances, game data, prize redemption, or other disparities because of technological problems will be canceled and withdrawn. To fix these mistakes, player balances and account information may need to be changed.

15.6 Platform Updates

Without warning, Casino Click retains the right to add, edit, remove, or suspend Content from the Platform (including its availability). We disclaim all liability for any damages resulting from these adjustments as well as from the alteration, suspension, discontinuation, or unavailability of the Platform or any of its elements (content, games, challenges, promotions, or otherwise). In such cases, you renounce any rights against Casino Click.

15.7 Service Interruptions

At our sole discretion, we may suspend the Platform as a whole or any particular component temporarily. We will try to give reasonable notice of such suspensions and resume service as soon as we can, however, we are under no obligation to do so.

16. Restricted Territories

The games, challenges, promotions, and content offered by Casino Click might not be available in some areas or jurisdictions. Regarding availability in any particular place, both now and in the future, Casino Click offers no assurances. You understand and agree that Casino Click may, at any time, change, limit, or forbid access to all or parts of the Platform in particular areas or jurisdictions. Regarding such limits, you release Casino Click from any claims.

17. Malware

While we make every effort to keep the platform virus-free, we cannot ensure total protection. You are in charge of safeguarding your own devices and making sure you have backup plans in place in case a virus wipes out any data or applications.

18. User Privacy

Casino Click is committed to protecting your privacy. We make sure that all relevant privacy and data protection regulations are followed. You must accept our Privacy Policy in order to register for an account since it is a necessary component of these Terms.

19. Promotional Correspondence

You accept to be contacted by phone, SMS, email, or mail with updates on Casino Click. At any point, you may contact Customer Support by email: [email protected] or by Live Chat to unsubscribe from any of these communication channels.

20. Live Chat

20.1 Responsible Use of Live Chat

You may communicate with our Customer Support team directly on the Platform, by using the Live Chat feature provided by Casino Click.

20.2 Respectful Communication

Remain away from illicit activity and use the chat room sensibly.
Take care what you share online. Chats are watched over and recorded.
It is absolutely forbidden to harass, threaten, or mistreat other players or staff.
Steer clear of hurtful words, such as threats, disparaging comments, and information that is discriminatory.

20.3 Responsible Content

Honor other people's rights to privacy and intellectual property.
Refrain from sharing false or illegal content online.
Don't use the conversation to advertise, solicit, or promote outside services.
Distribute no harmful code or content that could endanger other users or the platform.

20.4 Consequences and Enforcement

We possess the prerogative to oversee conversations and impose these regulations.
Account suspension or termination (including possible prize cancellation) or bans from some or all Live Chat services are possible outcomes of violations.
Abuse of the Live Chat feature on the site may result in its complete removal.

20.5 Disclaimer and Reporting

Any losses that result from Live Chat exchanges are not the responsibility of Casino Click.
You consent to indemnify us from any liability arising from your improper or illegal behavior on the site.
Using live chat for collusion is absolutely forbidden. Inform our Customer Support staff about any unusual activities.
We retain the right to alert the appropriate regulatory body about any suspicious activity or discussions.

21. Filing Complaints & Client Support

21.1 Contacting Us

Please use Live Chat, email, or phone helpline to contact our Customer Support if you have any questions or have problems with our Platform (including any game).

21.2 Preferred Communication Method

All emails between you and Casino Click must come from the email address linked to your account in order to facilitate effective communication. Changing your email address might delay our answer.

21.3 Information Required for Inquiries

We can access the required information when you send any queries from an email linked to your Casino Click account. If you submit written queries related to your account using an email address other than the one associated with your account, please include the following details:

a) Your registered username
b) Your full name (as registered)
c) A thorough explanation of your concern
d) Specific dates and times relevant to the issue (if applicable)

Omitting any of this information may delay our ability to address your inquiry promptly.

21.4 Initial and Extended Response Timeframe

Any concerns will be looked into right away by Casino Click. We aim to address your complaint within ten business days of receiving it. A more thorough inquiry could be necessary in some cases, which would necessitate a response period of up to 20 business days. When this occurs, the Player will get notification of the delay within ten business days of the complaint being filed.

22. Account Termination & Suspension

22.1 Reasons for Closure/Suspension:

Casino Click reserves the right, at its sole discretion, to suspend or close your account (regardless of other terms) if we believe you've engaged in any of the following:

Breach of Terms: Violating any provision of these Terms or the Sweeps Rules, or if we suspect such a breach.
Duplicate Accounts: Having more than one active or inactive account on any Casino Click platform.
Mismatched Information: Discrepancies between your account name and payment method/redemption account name, or lack of legal ownership of those accounts.
Abusive Communication: Harassing or offensive behavior towards Casino Click staff, including threats, derogatory language, or offensive content.
Inactive Account: Failure to use your account for an extended period (as defined in our policies).
Financial Issues: Declared bankruptcy or insolvency.
False Information: Providing incorrect or misleading information.
Unverified Identity: Inability to verify your identity, source of wealth, or source of funds (if requested).
Location Masking: Using a VPN, proxy, or similar service to hide your location or provide false citizenship/residence information. Playing through a third party is also prohibited.
Age Restriction: Being under 18 or the legal age of majority in your jurisdiction.
Ineligible Location: Playing from a jurisdiction where participation is illegal or where you're ineligible for promotional play according to the Sweeps Rules.
Account Sharing: Allowing or permitting someone else to use your account.
Collusion: Playing in a coordinated manner with other players, including clubs or groups.
Payment Chargebacks: If Casino Click receives a chargeback, claim, dispute, or return notification through your payment method.
Fraudulent Activity: Engaging in any activity considered collusion, cheating, money laundering, or fraud.
Unfair Advantage: Employing any system (machines, computers, software, bots, etc.) that gives you an unfair advantage.
Customer Acceptance Policy Violation: Failing to meet the criteria outlined in our Customer Acceptance Policy.

22.2 Termination & Suspension Consequences

Any claims, losses, damages, fees, or expenditures incurred by Casino Click as a consequence of termination or suspension of your account for any of the reasons mentioned above may be your responsibility. Moreover, you have to hold Casino Click harmless from any claims of this kind.

Should we suspect you of engaging in any unlawful activity, Casino Click retains the right to withdraw all or a portion of your account balance, prizes, gold coins, or sweepstakes coins. In such instances, regulatory agencies and other third parties may have access to your information.

Your account will be locked for the duration of the suspension. These rights are in addition to any other legal remedies that Casino Click may have against you in accordance with these Terms or the law.

23. Liability Waiver

23.1 Indemnification

By participating, you undertake to indemnify us, our affiliates, partners, and related persons (directors, officers, employees, etc.) against any and all financial obligations (costs, expenditures, liabilities, damages, etc.). This comprises, but is not restricted to:

Accessing or using the platform.
Copying and pasting any content from the platform or other sources.
Transferring funds to your account.
Engaging in any of the available games.
Using and accepting any awards you receive.

23.2 Limited Liability

To the extent permitted by law, none of us, our affiliates, or partners will be responsible for any indirect, incidental, consequential, or intangible losses you may sustain, even if we are aware of the possibility of damages. This covers lost profits, business interruption, missed revenue, and reputational harm under any legal theory (contract, tort, etc.). Any circumstance that results from or is connected to your involvement or our acts or omissions is subject to these limits.

As long as it stays within the law, our maximum responsibility is limited to the money you paid us in the thirty days before to filing your claim. Your only option is to quit utilizing the site and deactivate your account if you haven't made any payments within that time limit.

You understand that the Terms (warranty disclaimers, indemnities) mentioned earlier are important parts of this agreement and that you took them into consideration when you chose to join. Some of these restrictions may be limited by local laws; in that case, they won't apply to you in those particular circumstances.

23.3 Exceptions

This agreement does not release us from liability for any death or bodily harm that results from our deliberate wrongdoing or carelessness. Even if this agreement is terminated for any reason, the terms of section 23 will still be in effect.

24. Disclaimers

24.1 Prize Accumulation

Unclaimed prizes won't accrue interest. Casino Click is not to be considered a financial institution in this context.

24.2 Tax and Legal Disclaimer

We cannot provide tax or legal advice. If you require guidance on these matters, please consult with qualified professionals.

25. Dispute Handling

25.1 Legal Framework

This section outlines how disagreements between you and Casino Click will be resolved. It emphasizes individual arbitration for disputes and outlines the opt-out process. The section is governed by laws and regulations of the United States.

25.2 Agreement to Arbitrate

By accepting these Terms and Conditions, you and Casino Click agree to use individual arbitration to resolve any disputes arising from these Terms, the Platform, the Games, or any connected matters in the past, present, or future, to the extent permissible by law. This covers disagreements with our distributors, suppliers, agents, or licensors. The arbitrator's decision is final and enforceable.

25.3 Class Action Waiver

Arbitrations under this clause will be conducted on an individual basis, not as a class, group, or representative action.

25.4 Informal Resolution

We are committed to providing a positive experience on our platform, and our customer support team can resolve most concerns quickly. Casino Click agrees that it will take all reasonable efforts to resolve any dispute informally at least 60 days before initiating arbitration. Prior to formal arbitration, we strongly advise considering informal dispute resolution. To begin an informal resolution process, you can contact Customer Support at [email protected] with “Notice of Dispute” in the subject line. Please include in the email the following:

Full name and contact information of the complaining party
Complaining parties email address and username
Nature of the dispute
Desired Outcome

Any party may start arbitration if the matter is still unresolved sixty days after the informal dispute resolution process was started.

25.5 Arbitration Opt-out

After you first accept these terms and conditions, you have thirty days to withdraw your consent to this arbitration agreement. Send an email to [email protected] indicating that you wish to withdraw from the agreement in order to opt out. Add your postal address, email address, and complete name. You will still be able to play the Games if you want to opt out, but the mutual agreement to arbitrate disagreements is gone.

25.6 Arbitration Procedure

If the parties do not reach an agreed-upon solution within a period of sixty (60) days from the time that initial dispute resolution is first initiated, then subject to the arbitration terms set out below. Either party may initiate binding arbitration as the sole means to formally resolve any disputes.

We both agree to Arbitrate

By agreeing to these Terms, both you and Casino Click agree that any and all Disputes, including without limitation any question regarding the existence, validity, enforceability, or termination of these Terms as well as the decision of whether the Dispute should be arbitrated in the first place, shall be referred to and finally resolved by arbitration administered by the American Arbitration Association (AAA), the rules of which are deemed to be incorporated by reference into this clause. In agreeing to this binding commitment to arbitrate your Disputes, you agree that you waive any right to proceed in a court of law or to have your claims heard by a jury. The arbitration shall: (1) be conducted by a single, neutral arbitrator in the English language; (2) be held virtually and not in person for all proceedings related to the arbitration, except by mutual agreement of all parties; and (3) be limited to one deposition per party, except by mutual agreement of all parties. Furthermore, in cases where neither party’s claim(s) or counterclaim(s) exceed $25,000, both parties agree to waive an arbitration hearing and resolve the dispute solely through submissions of documents to the arbitrator. No award or procedural order made in the arbitration shall be published. The AAA rules, as well as instructions on how to file an arbitration proceeding with the AAA, appear at adr.org, or you may call the AAA at 1-800-778-7879.

Arbitration to Proceed Individually

You and Casino Click agree that the arbitration of a dispute will proceed on an individual basis, and neither You nor Casino Click may bring a claim as a Collective Action. As an example only, a claim to resolve a dispute against Casino Click will be deemed a Collective Arbitration if:

Two or more similar claims for arbitration are filed concurrently by or on behalf of one or more person; and
Counsel for the two or more persons is the same, or share fees, or coordinate in any way across the arbitrations.
For the purposes of this clause, the term ‘concurrently’ means that the claims are pending (filed but not resolved) at the same time.

25.7 Waiver of Class Action and Collective Arbitration

To the maximum extent permitted by applicable law, whether the dispute is heard in arbitration or in court (i.e, in the event you have opted out of arbitration), neither You nor Casino Click will be entitled to consolidate, join or coordinate disputes with or involving other individuals or entities, or participate in any collective arbitration (as defined above) or arbitrate or litigate any dispute in a representative capacity, including as a representative member of a class or in a private attorney general capacity. In connection with any dispute (as defined above), all such rights are expressly and unconditionally waived.

25.8 One Year Limitations Period

Disputes and Claims Must be Raised Within One Year. We both agree that any claims or lawsuits, regardless of form, arising out of or related to the Service or these Terms of Use must be filed within ONE (1) YEAR of the action, omission, event or occurrence giving rise to the claim or suit, after which such claims will be time-barred and prohibited, without regard to any longer period of time which may be provided by any period of limitation or repose by law or statute.

26. Miscellaneous

26.1 Complete Agreement

With regard to your participation, these Terms and Conditions constitute the whole agreement between you and Casino Click. With the exception of fraud situations, they take precedence over all previous written, oral, and electronic communications pertaining to your involvement.

26.2 Modifications

Casino Click retains the right, at any moment, to amend these terms and conditions or any processes. Any changes that are posted on the platform become legally binding right away.

26.3 Major Amendments

We will let you know on your subsequent platform visit if there are any changes that significantly alter your existing rights. In that case, you will need to re-accept the conditions in order to continue using the platform.

26.4 Taxes

You are entirely liable for paying any taxes that may be due on anything you win.

26.5 Force Majeure

Casino Click shall not be held responsible for any delays or non-performance resulting from causes beyond of its reasonable control.

26.6 No Agency

There is no agency, partnership, trust, or joint venture between you and Casino Click created by these Terms and Conditions.

26.7 Severability

Any clause that is found to be unlawful or unenforceable will be removed, and the other provisions will still be enforceable. We will work to comply with current legislation and modify the invalid provision to reflect its original meaning.

26.8 Justification

These terms and conditions are deemed reasonable and transparent to us. For any clarifications on this or other platform features, get in touch with customer support.

26.9 Email & Chat

Any correspondence via email or chat is superseded by these terms and conditions.

26.10 Recorded Correspondence

Casino Click may record any correspondence you exchange with them.

26.11 Delegation

Without our prior written approval, these Terms and Conditions are personal to you and may not be assigned, transferred, or sublicensed. Any rights or duties may be assigned, transferred, or delegated to a third party by Casino Click at any time and without prior notice.

26.12 Transfers of Businesses

Your account information may be transferred in the event of a merger, acquisition, change of control, or asset sale. Your options for transferring your account will be communicated to you through the platform or email.

26.13 Languages

For informative reasons, these Terms and Conditions may be published in a number of languages. In the event of a dispute, the English version will take precedence as the legal foundation.

26.14 Overarching Law

With the exception of its conflict of law rules, the laws of the United States govern these Terms and Conditions, platform usage, and our whole relationship. The United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

26.15 Priority

These Terms and Conditions take precedence over the Responsible Social Gameplay Policy, Sweeps Rules, and Customer Acceptance Policy.